The numbers you can actually trust.
Reply rates, bounce classification, per-step performance, per-mailbox health. All powered by IMAP monitoring — no pixel tracking, no inflated opens, no guessing.
- Reply + bounce tracking
- Per-step breakdown
- Per-mailbox health
- No pixel tracking
Performance overview
Every time you open the analytics dashboard, you see the same four KPIs: sent, replied, bounced, reply rate. Each with the delta from the previous period, plus a line chart of all three series over your chosen time range.
- Four headline metrics: Sent, Replied, Bounced, Reply rate
- Delta vs previous period on every KPI (+12.4% type indicators)
- Line chart with Sent, Replied, and Bounced series over time
- One-click time range switching: Today, 7d, 30d, 90d, all-time
- Global view across all sequences and mailboxes by default
Contact engagement scoring
ClickReach ranks every contact by how engaged they are — based on replies, steps reached, and recency. Your warmest leads bubble to the top so your follow-up time goes to the people most likely to convert.
- Contacts ranked by engagement score (replies, step reached, recency)
- Instantly spot your warmest leads across every campaign
- Score updates automatically when replies and bounces come in
- Click a contact to jump to the CRM detail view
- Hot leads bubble to the top of the pipeline for faster follow-up
The 5-minute follow-up rule: prospects who reply are 10× more likely to convert if you respond within 5 minutes. Engagement scoring makes sure no one falls through the cracks.
Every step, measured
The per-sequence view breaks your campaign down step by step. Sent, replied, bounced, and reply rate for each touchpoint — so you know which email does the heavy lifting and where prospects drop off.
- See sent, replied, bounced, and reply rate for every step
- Identify the exact step where prospects disengage
- Compare step-to-step drop-off in seconds
- Rank your sequences by total replies or best-performing step
- Active, paused, and completed contact counts per sequence
Pro tip:If reply rate drops hard between step 2 and step 3, that's usually where your copy starts sounding pushy. Rewrite step 3 and watch the metric recover.
Per-mailbox performance
Every connected mailbox gets its own analytics view. See reply rate and bounce rate side by side, catch a misbehaving inbox before it tanks your reputation, and compare performance across your whole sender pool.
- Health indicator per mailbox: healthy, warning, or error
- Reply rate and bounce rate shown side by side per mailbox
- Spot a misconfigured mailbox immediately (high bounce rate flag)
- Drill into any single mailbox for a dedicated analytics view
- Powered by the same IMAP polling used for live reply detection
Inbox view
Every email sent through ClickReach lives in the Inbox. Tabs for Sent, Scheduled, Failed, and Unsubscribed let you audit your entire outbound flow without digging through sequences.
- Four tabs: Sent, Scheduled, Failed, Unsubscribed
- Every email shows recipient, subject, timestamp, and status
- Replied emails get a green Replied badge automatically
- Click any row to open the full email in context
- Filter scheduled sends by sequence or date
Tracking is available. We recommend turning it off.
ClickReach supports open tracking (pixel) and click tracking (link redirect) — but both are off by default for cold email sequences. The dashboard focuses on replies and bounces because those are the metrics that actually drive pipeline.
- Open tracking (pixel) is available but off by default for cold email sequences
- Click tracking (link redirect) is available — toggle per sequence
- Dashboard deliberately focuses on replies and bounces, not opens or clicks
- We recommend keeping tracking off for cold outreach — better deliverability
- For newsletters or warm outreach, turn tracking on with one toggle
Why off by default:Apple Mail Privacy Protection and Gmail's proxy pre-fetch images, inflating open rates. Tracking pixels and rewritten links also trigger spam filters. For cold email, reply rate is the only metric that reflects real engagement.
What ClickReach tracks
Here's the full picture — what the dashboard shows, what's available but off by default, and what we don't do at all.
- ✓ Emails sent, failed, scheduled
- ✓ Replies detected via IMAP
- ✓ Hard and soft bounces classified
- ✓ Unsubscribes detected
- ✓ Per-step sequence performance
- ✓ Per-mailbox health stats
- ✓ Contact engagement scoring
- ⚬ Open tracking (1×1 pixel injection)
- ⚬ Click tracking (link redirect)
- ⚬ Custom tracking domains
Toggle per sequence. Recommended off for cold email — tracking hurts deliverability. Useful for newsletters or warm outreach.
- ✗ Recipient geolocation
- ✗ Device or email client fingerprinting
- ✗ Read time or scroll depth
- ✗ Third-party data enrichment
Analytics included on every plan
Free, Pro, or Growth — you get the full analytics dashboard either way. No add-on fees, no locked-behind-paywall metrics.
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