Privacy Policy

Last updated: January 1, 2026

1. Introduction

Welcome to ClickReach.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email outreach and contact management platform ("Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, password, company name, and billing information
  • Contact Lists: Names, email addresses, and other contact information you upload or import
  • Email Content: Email templates, subject lines, and campaign content you create
  • Communication Data: Information you provide when you contact our support team
  • Payment Information: Billing details processed securely through our third-party payment processors

2.2 Information from Connected Email Accounts

When you connect email service provider accounts through OAuth, we access and process the following data solely to provide the Service:

  • Email metadata (headers, recipients, timestamps, message IDs, delivery status)
  • Email content for reply detection, bounce identification, and sequence management
  • Contact information and labels for campaign management
  • Account settings necessary for email delivery

You can revoke our access at any time through your email provider's security settings or the ClickReach.io dashboard.

2.3 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on the Service
  • Device Information: Browser type, operating system, IP address
  • Log Data: Server logs, error reports, and performance data
  • Cookies: Information collected through cookies and similar technologies

3. How We Use Your Information

  • Create and manage your account
  • Send emails on your behalf through your connected email accounts
  • Track email delivery, replies, and bounces
  • Automatically pause or stop sequences based on recipient responses
  • Organize and manage your contact lists and campaigns
  • Provide customer support
  • Improve and develop new features
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

4. Email Service Provider API Data Usage

4.1 Limited Use Disclosure

ClickReach.io's use and transfer of information received from email service provider APIs adheres to strict limited use requirements:

  • We only use API data to provide or improve user-facing features you have explicitly requested
  • We do not use API data to develop or train generalized AI/ML models
  • We do not transfer API data to third parties except as necessary to provide the Service or comply with law
  • We do not use API data for serving advertisements
  • We do not allow humans to read API data unless we have your explicit consent, it is necessary for security, or required by law

5. How We Share Your Information

We do NOT sell your data. We do not sell, rent, or trade your personal information to third parties.

We share information with:

  • Service Providers: Trusted third parties who help operate the Service (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: For any other purpose with your explicit consent

6. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest (AES-256)
  • Strict access controls for authorized personnel only
  • Secure OAuth authentication for email account connections
  • Regular security audits and vulnerability testing
  • Continuous monitoring for suspicious activity

7. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal requirements, resolve disputes, and prevent fraud. When you delete your account, we will delete your personal information within 30 days, except for data we are legally required to retain.

8. Cookies and Tracking Technologies

We use cookies for:

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Analytics Cookies: To understand how users interact with the Service
  • Preference Cookies: To remember your settings

You can control cookies through your browser settings.

9. Your Rights and Choices

  • Access and Portability: You can export your data through your account settings or by contacting us
  • Correction: Update your information through your account dashboard
  • Deletion: Request deletion by contacting support@clickreach.io
  • Revoke Access: Disconnect email accounts through your provider's settings or the ClickReach dashboard
  • Marketing Opt-out: Unsubscribe from marketing emails via the unsubscribe link
  • Regional Rights: EU/EEA (GDPR), California (CCPA/CPRA), and other jurisdiction-specific rights as applicable

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information remains protected.

11. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last updated" date. Your continued use constitutes acceptance.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@clickreach.io
Address: Ahmedabad, Gujarat, India