Privacy Policy

Last updated: January 1, 2026

1. Introduction

Welcome to ClickReach.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email outreach and contact management platform ("Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, you may not access or use the Service.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account and use our Service, we collect information that you provide directly to us, including:

  • Account Information: Name, email address, password, company name, and billing information
  • Contact Lists: Names, email addresses, and other contact information you upload or import
  • Email Content: Email templates, subject lines, and campaign content you create
  • Communication Data: Information you provide when you contact our support team
  • Payment Information: Billing details processed securely through our third-party payment processors

2.2 Information from Connected Email Accounts

When you connect email service provider accounts (such as Gmail, Microsoft Outlook, or Zoho Mail) through OAuth or similar authentication methods, we access and process the following data solely to provide the Service:

  • Email Metadata: Email headers, recipients, timestamps, message IDs, and delivery status
  • Email Content: Email body and attachments for reply detection, bounce identification, and sequence management
  • Contact Information: Names and email addresses from your email account contacts
  • Labels and Folders: Email organization information for campaign management
  • Account Settings: Basic account configuration necessary for email delivery

Important: We only access this data to provide the specific features you have requested. You can revoke our access at any time through your email provider's security settings or the ClickReach.io dashboard.

2.3 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • Usage Data: Pages visited, features used, time spent on the Service, and interaction with emails
  • Device Information: Browser type, operating system, IP address, and device identifiers
  • Log Data: Server logs, error reports, and performance data
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8)
  • Email Engagement Data: Email opens, clicks, bounces, and replies tracked through pixels and links

3. How We Use Your Information

3.1 To Provide and Improve the Service

We use your information to:

  • Create and manage your account
  • Send emails on your behalf through your connected email accounts
  • Track email delivery, opens, clicks, replies, and bounces
  • Automatically pause or stop email sequences based on recipient responses
  • Organize and manage your contact lists and campaigns
  • Provide customer support and respond to your inquiries
  • Improve, test, and monitor the effectiveness of our Service
  • Develop new features and functionality
  • Diagnose and fix technical issues

3.2 For Security and Compliance

We use your information to:

  • Detect, prevent, and address fraud, abuse, and security issues
  • Verify your identity and prevent unauthorized access
  • Comply with legal obligations and enforce our Terms of Service
  • Protect the rights, property, and safety of ClickReach.io, our users, and the public
  • Monitor compliance with email service provider policies and anti-spam laws

3.3 For Communication

We may use your information to send you service-related notifications, product updates, security alerts, and marketing communications (which you can opt out of at any time).

4. Email Service Provider API Data Usage

4.1 Limited Use Disclosure

ClickReach.io's use and transfer of information received from email service provider APIs adheres to strict limited use requirements. Specifically:

  • We only use API data to provide or improve user-facing features of the Service that you have explicitly requested
  • We do not use API data to develop, improve, or train generalized or non-personalized AI/ML models
  • We do not transfer API data to third parties except as necessary to provide the Service, comply with applicable law, or as part of a merger or acquisition with explicit user notification
  • We do not use API data for serving advertisements
  • We do not allow humans to read API data unless we have your explicit consent, it is necessary for security purposes, it is necessary to comply with applicable law, or the data has been aggregated and anonymized

4.2 Specific Use Cases

We access email data from connected accounts exclusively for these purposes:

  • Sending Emails: To send campaign emails through your connected account as instructed by you
  • Reply Detection: To identify when recipients reply to your emails so sequences can be automatically paused
  • Bounce Tracking: To detect bounced emails and maintain your sending reputation
  • Engagement Tracking: To track email opens and link clicks through tracking pixels and modified URLs
  • Contact Management: To sync and organize your contact lists and email labels

5. How We Share Your Information

5.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information or email data to third parties for their marketing purposes.

5.2 Service Providers

We share information with trusted third-party service providers who help us operate the Service, including:

  • Email Service Providers: To send emails through your connected accounts (Gmail, Outlook, Zoho, etc.)
  • Payment Processors: To process subscription payments securely
  • Cloud Hosting Providers: To store data and host our infrastructure
  • Analytics Services: To understand how users interact with the Service
  • Customer Support Tools: To provide customer service

These service providers are contractually obligated to use your information only to provide services to us and must maintain the confidentiality and security of your data.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

  • To comply with a legal obligation, court order, or subpoena
  • To protect and defend our rights or property
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users or the public

5.4 Business Transfers

If ClickReach.io is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent
  • Access Controls: Strict access controls limit who can access your data to authorized personnel only
  • Authentication: Secure OAuth authentication for email account connections
  • Regular Security Audits: Periodic security assessments and vulnerability testing
  • Monitoring: Continuous monitoring for suspicious activity and security threats
  • Employee Training: Regular security and privacy training for our team

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service and fulfill the purposes described in this Privacy Policy
  • Maintain your account and campaign history during your active subscription
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Prevent fraud and abuse

When you delete your account or request data deletion, we will delete your personal information within 30 days, except for data we are legally required to retain. We may retain anonymized or aggregated data that does not identify you for analytical purposes.

8. Cookies and Tracking Technologies

8.1 What We Use

We use cookies, web beacons, and similar tracking technologies to:

  • Essential Cookies: Required for the Service to function properly (authentication, security)
  • Analytics Cookies: To understand how users interact with the Service
  • Preference Cookies: To remember your settings and preferences
  • Email Tracking Pixels: To track when recipients open emails you send through the Service

8.2 Your Choices

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of the Service. You can also control email tracking pixels through your account settings.

9. Your Rights and Choices

9.1 Access and Portability

You have the right to access and obtain a copy of your personal information. You can export your contact lists and campaign data through your account settings or by contacting us at contact@clickreach.io.

9.2 Correction and Update

You can update your account information and contact data at any time through your account dashboard.

9.3 Deletion

You can request deletion of your account and personal data by contacting us at contact@clickreach.io. We will process your request within 30 days, subject to legal retention requirements.

9.4 Revoke Email Account Access

You can revoke our access to your connected email accounts at any time through:

  • Your email provider's security settings (Google Account Security, Microsoft Account Security, etc.)
  • The ClickReach.io account dashboard under "Connected Accounts"

9.5 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email. You cannot opt out of service-related communications.

9.6 Additional Rights (Region-Specific)

Depending on your location, you may have additional rights:

  • EU/EEA Residents (GDPR): Right to object to processing, restrict processing, and lodge a complaint with a supervisory authority
  • California Residents (CCPA/CPRA): Right to know what personal information is collected, sold, or disclosed, and right to opt out of sale/sharing
  • Other Jurisdictions: Rights as provided by applicable data protection laws

To exercise these rights, contact us at contact@clickreach.io. We will respond within the timeframe required by applicable law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities where applicable.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 18, please contact us at contact@clickreach.io.

12. Third-Party Links and Services

The Service may contain links to third-party websites, services, or integrations that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with. This Privacy Policy applies only to information collected by ClickReach.io.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. For significant changes, we will also provide notice via email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@clickreach.io

Address: Ahmedabad, Gujarat, India